Reply All

You would think that the perils of the "Reply All" button would be ingrained into every email user's psyche by now, but evidently there are still some poor hasty souls out there who don't seem to get the message.

Or rather, they ensure that everyone does get the message, including those who obviously shouldn't have.

This happened yesterday on a recent mail exchange between a colleague of mine and a bunch of one customer's reps. One of the reps passed a rather snotty comment to his colleague on a report we had sent out. Unfortunately for him, yep, he hit "Reply All". So we all got to see his snotty comment which showed him up in quite a poor light.

I did like the way his colleague scrambled to send us an apology on his behalf, though. It was an impressive bit of semantic legerdemain to convert a snotty comment into an expression of profound gratitude for our work.